10 Best BPO Companies in Gurugram 2023:
Are you looking for a job opportunity in the bustling metropolitan city of Gurugram? You’ve come to the right place! In this blog post, we will be providing you with an overview of the top 10 Business Process Outsourcing (BPO) companies in Gurugram. Read on for more information about each company and what they have to offer.
Let’s take a look at the list of the Top 10 BPOs in Gurugram in 2023:
1) Accenture Services Private Limited:
Established in 2001, Accenture Services Pvt Ltd is a BPO service provider headquartered in Gurugram. From strategic BPOs in Gurugram to problem-solving technology innovations, the organization offers its clients extensive expertise and support. Accenture is a global consulting firm that provides a variety of business process outsourcing solutions such as customer service management, analytics & reporting, and digital transformation initiatives.
In 2022, Accenture projects its revenue to exceed USD 15 billion and its workforce to exceed 45,000 employees in India. By 2022, it is expected to have approximately 50 BPOs located all over India. This growth significantly positions the company as one of the largest B2B businesses of its kind. With its far-reaching capabilities and abundant resources, it stands ready to meet the demands of both present and future B2B Service needs.
2) Wipro Ltd.:
Wipro, founded in 1945, has since become one of the leading global BPO centers. Its headquarters is located in Bengaluru and it offers a wide range of business services. Wipro currently employs over 200,000 people across India and is projected to achieve a total revenue of $13 billion by 2022.
Wipro is an Indian multinational corporation that provides business process outsourcing (BPO), IT consulting, software engineering & development services, etc., to its clients across multiple industries. It also offers cloud computing solutions & managed security services to its customers worldwide. BPOs are their primary business model, with their BPOs located in Gurugram providing service excellence to its customers across industries
3) Convergys India Services Private Limited:
Convergys India is a BPO (Business Process Outsourcing) firm based out of Gurugram in India with over 40,000 employees. It has been providing BPO services since 2001 and its corporate office serves as the headquarters for the company. Convergys India offers a range of BPO services such as customer service, email support services, analytics, digital marketing, and IT help desk operations to its global customers. By 2022, it is estimated to have revenues of over $10 billion.
The company also runs multiple training programs to ensure maximum efficiency in BPO operations and greater profitability for its clients. With strategic planning and a pool of experienced professionals, Convergys India is well-positioned to become a leading BPO provider in the South Asian region by 2023.
4) Genpact India Private Limited:
Founded in New York City in 1997, Genpact India is a BPO (Business Process Outsourcing) that provides a wide range of services to clients around the globe. After becoming an independent company in 2005 with its headquarter in Gurugram, Haryana, the company has quickly expanded over the last two decades and currently employs over 14,000 across its multiple locations in India.
It offers contact center solutions, finance & accounting services, robotic process automation (RPA), AI & analytics services, and more. In 2022, Genpact India is expected to have a total revenue of approximately USD 8 billion in India. Such impressive figures have secured this BPO as one of the industry’s fastest-growing companies thanks to its focus on serving businesses with high-quality and innovative solutions.
From digital operations & IT infrastructure management to providing analytics & customer experience improvements, Genpact India strives to provide comprehensive services reliably within budget.
5) Sutherland Global Services Private Limited:
Sutherland Global is one of the foremost BPOs (Business Process Outsourcing) in Gurugram, India with its headquarters in Rochester, New York. This BPO was established in 1986 and specializes in various types of customer experience management solutions. The services provided by Sutherland Global range from customer support to digital process automation. Through their innovative approach and cutting-edge technology, they strive to deliver exceptional customer experiences while satisfying their client’s needs.
It provides contact center services, analytics services, digital marketing services, and ITO services. In 2022, Sutherland Global’s expansion into India will bring 800 employees to BPOs based in Gurugram, and more than 15000 all over India. In 2022, Sutherland Global is estimated to generate $7 billion in revenue from the Indian subsidiary alone. With a global reach, Sutherland Global offers businesses an opportunity to access talent from anywhere within a short timeline and efficient cost structure.
Also Read:Â Top 10 Analytics Companies in India 2023
6) Aegis Customer Support Services Private Limited:
Aegis, a BPO based in Gurugram, was founded in 2002 and has since become one of the leading BPOs in India. It is headquartered there, providing services for various industries around the country. By 2022, it is estimated to have over 20,000 employees across more than 30 BPO offices in India. Revenue estimates for 2022, indicate that Aegis will bring in over USD 5 billion.
Aegis is one of the leading providers of end-to-end customer support solutions in India. Its offerings include contact center operations & management tools as well as enterprise data management & analytics solutions. This makes it an incredibly successful BPO enterprise and one of the wealthiest BPOs operating within India.
7) Tech Mahindra Limited:
Tech Mahindra is a global tech powerhouse and one of India’s largest IT service providers. It was established in 1986 and has its headquarters in Mumbai, Maharashtra. Its many services include B2B, BPO, and KPO operations across multiple industries including defense, healthcare, banking & finance, telecom, retail, consumer goods, automotive and more. Currently, the company boasts a staff of around 128,000 employees all over India with around 23 BPOs located mostly in Gurugram.
Tech Mahindra is an Indian multinational provider of IT consulting & software engineering services with offices located around the world. It serves clients from different industries such as banking & finance, retail & consumer goods, telecoms media entertainment industry, etc., with its suite of products/services like customer experience management (CMX), robotic process automation (RPA), IT infrastructure management, etc. In terms of revenue, it is estimated that by 2022 Tech Mahindra will collect over USD 5 billion in India alone. This strong showing is indicative of this tech leader’s continuing success going forward.
 8) HCL Technologies Limited:
HCL Technologies is a global technology giant with its headquarters located in Gurugram, India. Founded in 1976, HCL offers comprehensive IT services spanning the entire customer life cycle and has earned a reputation for unparalleled expertise and customer satisfaction.
HCL Technologies is another globally renowned provider of IT consulting and business outsourcing solutions with customers from over 40 countries around the world. Its offerings include application development/maintenance (ADM), enterprise resource planning (ERP), artificial intelligence (AI)/machine learning (ML), cloud computing/storage/networking, etc. Currently, HCL employs over 126,125 people around the world, and that number is expected to climb to 134,325 in 2022.
In India alone, revenue is estimated to reach $3.3 billion in 2022 and BPOs will number thirty-five. Of these BPOs, twenty-one is based in Gurugram alone and provide a broad array of services such as customer/technical support and payroll processing. All of these factors make HCL Technologies one of the most prominent names in the global IT industry today.
9) Infosys BPO Ltd.:
Infosys BPO began operations in India in 2002 and is headquartered in Gurugram. Over the years, their services have seen tremendous growth, ranging from customer support and business-specific solutions to billing and logistics.
Infosys BPO focuses on helping businesses optimize their processes through cost-effective outsourcing methods while delivering high-quality standards at all times by leveraging advanced technologies such as artificial intelligence (AI)/machine learning (ML). Its offerings include customer experience management (CMX), and HR shared service centers(SSC). finance& accounting(F&A). etc. By 2022, it is projected that Infosys BPO will employ nearly 15,000 permanent personnel onsite and consist of BPOs located in over 10 Indian cities.
Their revenue projection in India for 2022 is estimated at 3 billion USD. This number could go higher with the increasing demand for BPO services as businesses continue to grow across the country. With over 25 BPOs already located in Gurugram alone, Infosys BPO is a leader and powerhouse within India’s BPO sector and looks forward to further development in the coming years.
10) TCS BPO Solutions Private Limited:
Founded in France, TCS BPO Solutions is a premier BPO company that offers reliable and innovative BPO solutions across a wide range of industries. With its headquarters located in Gurugram, India, TCS BPO Solutions is expected to have over 15,000 employees offering BPO services in 2022.
With the help of numerous BPOs spread all over the Indian subcontinent, it is predicted that the revenue generated by TCS BPO Solutions in India will reach up to $2 billion by 2022. Moreover, there will be a total of 60 BPOs located in various cities such as Mumbai, Delhi, and Gurugram contributing to this estimated hefty revenue.
TCS BPO Solutions provides a range of customized business process outsourcing (BPO) solutions such as customer service support/management, robotic process automation(RPA ), IT Infrastructure Management, data entry, etc. It focuses on delivering superior quality results at competitive rates for maximum value addition to its clients worldwide.
Conclusion:
There are many great options for those looking for Business Process Outsourcing opportunities in Gurugram! From contact centers to back office processing and beyond— these top 10 companies offer a variety of options for those seeking employment opportunities or outsourced processes within this bustling metropolitan city.
Whether you’re looking for full-time employment or just want to outsource specific tasks, there’s sure to be something here that meets your needs. We hope this list has given you some valuable insight into what kind of opportunities are available in Gurugram! Happy searching!
